FAQ

FAQ

How to contact us?

If you are interested in our products, please feel free to contact us at any time. You can contact our product manager through email or the message board at the bottom of the page.

Do you provide customized product services?

Of course, our professional R&D team can design and produce the products you need according to your specifications and drawings. For example: special size, special control, OEM, etc.

Are you a manufacturer?

Our main products are stainless steel products and galvanized steel products. Our own factory, coupled with our many years of experience in the domestic steel market and long-term cooperation with upstream and downstream suppliers, stable prices, stable quality and stable supply capabilities allow us to have great advantages in stainless steel and galvanized products. At the same time we also have product resources of carbon steel products and color-coated coils, I believe this will also make you satisfied.

What is the equipment of your factory?

The main production equipment of the factory include LD-80 multi-roller cold-rolled pipe machine, LG-60-SG fully automatic cold-rolled pipe machine, LG-40-SG fully automatic cold-rolled pipe machine, LD50, LD-30, LG-20-H Cold rolling pipe machine, LB-15T oil drawing machine, 1080 vacuum bright annealing furnace, straightening unit and other complete stainless steel product production lines. It has advanced steel pipe and steel plate quality testing equipment and processes such as eddy current flaw testing, hydrostatic testing, spectrum testing, and hardness testing.

How can I trust you?

We believe honesty is the life of our company. We welcome you to visit our factory in Shandong, China, and inspect our company, factory and products through video, live broadcast and other methods.

What is your delivery time?

Different products and purchase quantities have different delivery times. Products will be delivered as soon as possible on the basis of quality assurance. Usually, it takes 7-14 days if the goods are in stock. If the goods are out of stock or customized, it will take 25 to 45 days.

Can you arrange delivery?

Of course, we have freight forwarders that we have cooperated with for many years. We are VIPs and can provide you with the best prices and professional services.

How to package the product?

Depending on the characteristics of the product and the mode of transportation, fixing it in the most appropriate and stable way can ensure that problems such as bumps, corrosion, scratches, etc. occur during transportation.

What are your main products?

Our main products are stainless steel products, galvanized steel products, aluminum profiles and lead products.  In addition, we also have steel pipes, steel plates and other related steel products.

How long will it take for me to get the price?

Please provide product specifications such as material, size, quantity and other requirements. We usually quote within 6 hours, and steel prices fluctuate with the market every day. Our prices are very competitive because we have a stable supply chain. If you would like to get a price as soon as possible, please call us or let us know by email so that we can prioritize your inquiry.

Can we visit your factory?

Of course, we welcome you to visit our factory on site or visit our production line through online video to understand our strength and quality. We will arrange a professional team to serve you.You just need to send your itinerary and leave the rest to us.

How do you ensure the quality of your products?

All products must be inspected three times during the entire manufacturing process, including production, cutting and packaging. Factory inspection report is provided with the goods. If necessary, third-party inspection such as SGS is acceptable.

How can I get samples? What's the fare?

Depending on the specifications of the product, we are sure to provide free samples or paid samples. You just need to provide us with your needs.

What is the transaction process for your inventory products?

We have various types and sizes of products for you to choose from. After communication and product selection: 1. We will recommend the most suitable transportation method and cost for you. 2. Check the quality again and ship within 5-7 working days after payment. 3. Send you a logistics tracking number via email and follow the progress until the package reaches you.

What is the loading port?

Under normal circumstances, we ship from ports in Tianjin, Qingdao and Shanghai. You can select other ports as needed.

What if I have no import experience?

We have rich export experience. As long as you have an import license, leave the rest to us! We will help you choose the most appropriate shipping service to get your products safely and accurately to where they need to be.

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